Will you be using a pledge manager?
Yes! Once the campaign ends you will be able to adjust your pledge, make you selections, purchase add-ons and submit your shipping information.
Last updated: September 21, 2021 09:16
Is the sponge latex free?
Yes, the Exemplar Sponge is latex-free and safe for those with latex allergies.
Last updated: September 21, 2021 09:16
Do you have to pre-treat (boil/soak) Exemplar Wet Palette Paper, or is it ready right out of the bag?
Exemplar Wet Palette Paper is ready right out of the bag, so no prep is necessary.
Last updated: September 21, 2021 09:16
How is Exemplar Wet Palette Paper different than a roll of baking parchment from the grocery store?
We designed the Exemplar paper at a heavier weight (thickness) and a tighter pulp than backing parchment as well as different permeated treatments to provide superior moisture control and be more durability while mixing, blending and even wiping off paint.
Additionally, all our paper is set as sheets as opposed to on rolls which helps lock in a flat resting state. If you check out the campaign video as well as ImpendingDuff’s review you can see the paper lays itself flat as it hydrates.
All this makes Exemplar Wet Palette Paper handle paint better and be more durable than baking parchment and other types of palette paper while giving it a traditional feel while using it.
Last updated: September 21, 2021 09:16
Can I use Exemplar Wet Palette Supplies in my current wet palette?
Absolutely! We offer Exemplar Wet Palette Supplies in a range of sizes for most palettes through the Pick-A-Size Exemplar Supplies Add-on.
Last updated: September 21, 2021 09:16
When do I select my color options for the Exemplar Wet Palette and Add-ons?
You will be able to make color selections while filling out your survey in BackerKit after the campaign ends.
Last updated: October 03, 2021 09:29
Is this campaign EU Friendly?
Yes! We are working with another Kickstarter company to fulfill pledges inside the EU. These will take a little longer due to logistics, so we will have the option to direct ship from the US.
Last updated: October 07, 2021 11:08
Why would I need two Exemplar Wet Palettes?
Getting two Exemplar Wet Palette sets brings your usable paint area up to 320mm x 245mm, more than any single wet palette available and at a lower price point. Plus, you get twice the storage, two mixing trays, 100 sheets of paper and four sponges. This lets you be more flexible with your paint depending on your project and save money on refills.
Last updated: October 13, 2021 11:10
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.